Accessible Services

Metro Transit is committed to providing a public transportation system that can be used by all. For more information on the features listed below, contact Metro Customer Service at (608) 266‑4466 or mymetrobus@cityofmadison.com.

Automatic Bus Stop Announcements

All buses are equipped with annunciator technology that automatically announces the locations of major stops and intersections to help passengers orient themselves and prepare to get off the bus at the correct stop.

If you need further assistance finding your destination, ask your driver when boarding.

Kneeling Buses

All fixed-route buses kneel to help accommodate passengers with limited mobility. This permits the front entry door to be lowered to a more convenient level for boarding.

Wheelchair Securement

Seats in the front of fixed route buses are designed and designated to provide easy access for people with disabilities. These seats fold up to create the securement area for passengers in wheelchairs.  All Metro buses have two reserved areas with securement systems to provide a safe ride.

Paratransit Service

The Americans with Disabilities Act (ADA) of 1990 requires public transit agencies to provide paratransit service to persons with disabilities who cannot access the public transit system due to their disability.

Paratransit service complements the same area and hours of Metro's fixed-route system. Riders must fill out an application and be an eligible registered paratransit rider to use this service.

Reasonable Modifications

Persons wishing to request a reasonable modification of policies and practices, in accordance with 49 CFR Parts 27 and 37, should call (608) 266-4903 or email mymetrobus@cityofmadison.com.

Personal Care Attendant (PCA)

PCA's ride free on both paratransit and fixed-route service when accompanying an individual with a disability. Passengers must show the driver either a purple ADA paratransit eligibility card or their senior/ disabled permit when boarding.

Service Animals

As according to the American with Disabilities Act (ADA), Metro Transit permits service animals to accompany individuals with disabilities on Metro Transit buses/facilities. A service animal is identified under ADA as any guide dog, signal dog, or other animal trained to work or perform tasks for an individual with a disability. Riders may be asked about the tasks the service animal performs.

Pets can be taken on Metro fixed-route buses as long as they are secured in a pet carrier small enough to fit on your lap.

Accessible Print Information

Riders who wish to have schedules or other Metro information available in accessible formats, such as Braille, large format print or in an alternative language should call (608) 266‑4903 or email mymetrobus@cityofmadison.com.